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Refund Policy
 
 
  1. Under what conditions are the money refunded to the customer?


    For the reasons mentioned below a customer is refunded his/her money:
    An order is cancelled upon request

    For canceling an order, the customers need to go to Contact Us page.

    The percentage of refund depending upon the situations are described in the following chart



    Percentage of Amount Refundable Conditions

    100%

    When our supplier has not been ordered for any product and the credit card has not been charged.

    90%

    When our supplier has not been ordered for any product but the credit card has been charged.

    30%

    When our supplier has already been ordered for product.

    0%

    When the ordered product is sent for delivery from our store/office.

  2. What measures are taken when the recipient is not satisfied with the gifts delivered?


    If the recipient is not happy with our delivered products then we assure 100% money back to the buyer. We maintain our guarantee upon the following aspects:
    1. The recipient, if dissatisfied with the product has to deny in accepting it instantly upon delivery and urge to send it back in its original condition to the address mentioned in the Delivery Order.
    2. AND

    3. Pointing out the reasons of dissatisfaction, the customer mails us mentioning the Transaction Id along with the name of the sender and the recipient given in the Email Form. We value our customer's feedback as it helps us improve our products and services.
    4. Shortage of supply of chosen gift types or colors
      We inform our customer and guarantee him/her a cent per cent money back if we are not capable of completing an order due to unavailability of gift types or colors chosen by them in our stock ( for supply shortage).
    5. Area of Delivery is beyond our coverage
      If the area of residence of the recipient is not mentioned in the list of our coverage areas or is not accessible due to certain reasons.
  3. How is the process of refund carried out?
    As and when the criterions cited above are met, we will carry out the money back process within three days. You will be informed about the refund after it has been done via a mail. This notification must be kept safe to check it against the monthly credit card bill.
 
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